Help

Web hosting

Problems with the FTP connection, script instalations or any query relating to the web space we provide you with.

Do I have to contract a hosting service in order to use my domain?

It's not necessary, you can activate our completely free redirection and parking plan, which enables you to park your domain with a predefined page stating “in construction” or redirecting it to another URL....

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How can I find out the monthly consumed bandwidth?

Via the tools in your Client Area you can monitor the bandwidth in real time....

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How do I upload my website via FTP?

The data to connect with an FTP client (Filezilla, CuteFTP, EasyFTP, LeechFTP, etc…) is always the same, although they may have a different nomenclature depending on the software used....

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How long will it take me to get my domain hosted?

Once registered, the hosting comes into effect immediately depending on the plan chosen. If you contract the hosting plan after registering the domain, the system is also automated, in just a few minutes your plan will be operational....

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How much does it cost to host a domain?

You can check the prices and characteristics of each plan at Products...

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How to contract web hosting service?

Here we explain how to acquire a web hosting plan for your domain....

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Manual to understand the statistics generated by Webalizer

Preliminar Concepts:...

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SSL certificates

There are two types of certificates: private ssl certificates or shared SSL certificates....

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The web redirection for my domain does not work, why is that?

If the web redirection isn't working, it's normally due to the browser’s cache. Try pressing CONTROL + F5 at the same time while viewing your website to update the browser’s cache....

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What are FTP accounts used for?

FTP accounts enable you to gain access to your directory within the server 24 hours a day. You can thereby create and maintain your websites, images and scripts locally (from your computer) and transfer them to your space via FTP....

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What are the DNS for MrDomain?

They are ns1.mrdomain.com, ns2.mrdomain.com, ns3.mrdomain.com and ns4.mrdomain.com, depending on the server on which your hosting is configured....

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What do I do if I have problems deleting FTP folders?

If, when trying to delete an FTP folder you get an error message, it can be due to various reasons. These are the solutions to the most common problems:...

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What do I need web space for?

To store the information of your domain...

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What does bandwidth mean?

The bandwidth counts the total amount of data “interchanged” between the web server and the computers of those who view your website....

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What is a sub-domain?

A sub-domain is a way of having a related website, as an annex to a main website....

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What is MySQL?

It is a database manager with which you can create your own scripts to access the database and carry out any type of enquiry. It's used to create all types of dynamic websites, forums, search engines... as it consists of a database manager that is totally adapted to the Internet world.

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What is the FTP?

FTP is a protocol created on the Internet for transferring files between computers....

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What is Web Hosting?

Web hosting is the service of providing the client with a space on servers with permanent and reliable connections to the Internet, within which to place the website and for it to be accessible to any internet user anywhere in the world. It also includes other features such as email accounts, databases, etc......

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Activate external access to MySQL

Once you've created a MySQL database you can be interested to activate the external access to MySQL, normally it's used to manage the database from applications like Prestashop, Magento, etc. remotely using programs in your computer....

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Can I change my hosting plan?

You can upgrade the features of your plan whenever you want, but you cannot downgrade them until you are due to renew the service, as the payment is annual....

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Can I change the directory and file permission by FTP?

Yes, you can edit them via chmod.

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Can I change the URL address to which my domain is redirected?

Yes, you can do so by managing the domain within the Client Area. In Hosting > Redirections.

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Can I contract a domain without hosting it or indicating a DNS?

No, you must indicate at least 2 DNS, they can be those of MrDomain or those of another service provider.

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Can I create a sub-domain that points to a directory?

As a general rule, all sub-domains must point to a specific directory in your ftp, there is only one case, that of www.yourdomain.com, in which a sub-domain must point to the “public/” directory.

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Can I create meta directives for search engines to find me?

Yes, if your parking page is activated, you can change some meta directives....

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Can I have various domains pointing to the same pages?

Yes.

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Can I make my domain point to the IP of an external server?

Yes, via Redirections or the DNS zone.

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Can I personalise my error pages?

Yes, you can create .htaccess files where you can personalise your error pages.

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Can I redirect the domain I have just contracted with MrDomain to a website I have with external hosting?

Yes, with the free redirection and parking plan.

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Can I register a domain without hosting it with yourselves?

Yes, you can indicate the DNS of another service provider. We are dedicated principally to domain registration, the web hosting is an added value service that we offer you; our aim is for you to have your portfolio of domains unified under one sole service provider.

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Can I register any entry in the DNS section?

Yes, in Manage > My domains > yourdomain > Services/Hosting > DNS

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Can I subcontract my web space?

Yes.

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Can I update my website whenever I want?

Yes, You have ftp access to your website 24x7.

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Can I use more than one domain for the same website?

Yes, by means of redirection.

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Can I use my space for commercial purposes?

Yes, the Internet has become a profitable and effective way of getting information to users.

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Can the parking page be configured?

Yes, it can be configured from your Client Area.

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Do you carry out security copies?

We do not offer a security copying service to the client....

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Do you place advertising on our websites, in exchange for providing us with a free service such as web redirection?

From your Client Area > Manage > My domains > yourdomain > Services/Hosting you can change the parking or redirection page....

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How can I change the password to my FTP account?

To change the password of your FTP user follow this steps:...

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How can I create a MySQL database?

To create a Database you'll need at least a Basic hosting service. To create it, follow this steps:...

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How do I access my hosting administration panel?

Client Area > Manage > My domains > yourdomain > Services/Hosting

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How much disc space can I assign to the FTP accounts?

It depends on the characteristics of your domain’s hosting plan. You can check the characteristics of your plan in your Client Area > Manage > My domains > yourdomain > Services/Hosting.

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How to configure FormMail?

Form Configuration:...

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I have problems with upper and lowercase, why is that?

Our servers distinguish between upper and lowercase, therefore, we advise you to ensure that all your website folders are written in lowercase.

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I've updated my website, why am I still seeing the old one?

It is because of your browser’s cache, click Ctrl + F5 to solve this problem....

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Joomla: Change installation folder

It is possible that after a while using Joomla on your domain you want to change the installation directory from a subdomain or folder to the root of the domain, so that visitors can go directly to Joomla when visiting the website....

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My domain is contracted with another service provider. Can I sign up for a hosting service without transferring it?

No, you will have to transfer the domain to MrDomain in order to use our hosting services. We are a company focussed on low cost domain registration, our hosting products are offered as an added value.

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Point domain to server IP

To be able to point your new domain to your own dedicated/private, virtual or even local server with MrDomain, simply follow this steps:...

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Protect folders with password using .htaccess

You can protect folders of your hosting service very easily using .htaccess and .htpasswd files, editing them with the notepad or equivalent applications....

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Using Google Analytics for the statistics of our website

All the hosting services (except the redirection and parking service) allows the visualization of the statistics of the visitors with "webalizer", to access to them...

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What are the different folders of my domain for?

The public folder stores the content of your website. You can create more folders in which to store any other files you wish.

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What does the statistical data contain?

We use a statistics program called WebAlizer to gather data such as which domains are accessing your websites, how many visits you are having, what quantity of data is being transferred.

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What exactly is web redirection?

Web redirection allows a domain to point to another domain or to a domain’s specific URL....

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What happens if I exceed my monthly bandwidth?

You can opt to:...

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What is a digital certificate?

The SSL (Secure Socket Layer) is a security protocol developed by the company Netscape Communications to ensure that the transmission of data between a server and a user, or vice versa, over the Internet, is completely secure. The SSL is an open protocol, which means that it can be used by any Internet applications manufacturer, with one of its greatest advantages being that it can be used with any of the Internet services (WWW, FTP, news, mail...), although it is normally used for WWW traffic.

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What is a DNS?

It is a database which stores information associated with domain names within networks such as the Internet. All computers connected to the Internet have a public IP address, something like 194.179.1.100, the DNS stores this IP addresses and associates them with the hosts.

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What versions of PHP and MySQL do you have in your servers?

- PHP Version 5.3...

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What will I use the management panel for?

To manage all options of your hosting plan. From the e-mail account or aliaes, FTP accounts, databases,...

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When are the DNS up-dated?

They are up-dated between 24 and 48 hours. Although it must be said that it is all relative as each server has its own configuration criteria with regard to up-dating, which is why it is impossible to be sure and why such large time margins are stipulated.

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Where can I modify or delete the DNS of my domain?

Client Area > Manage > My domains > yourdomain.com > Services/Hosting > DNS

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Why doesn’t my website appear on Google?

Google indexes the website when it detects it or when it wants to, it does not necessarily have to index it immediately, this is why it does not appear in the search results....

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Why have more than one FTP account?

Having more than one FTP account is useful for gaining access to just a part of your space on the server, in such a way that there are directories which all personnel who require an FTP account for same cannot gain access to.

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Highlights

I want to register a domain that has just expired. When does a registered domain become fully available?

The majority of registrars provide a grace period after the expiry of a domain name for the registering party to renew it. Here we indicate the time that must pass before the domain becomes fully available:...

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How do I change the Owner details for an .es domain?

ESNIC does not allow the automatic change of owner for .es domains....

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Configure Google Adsense for Domains

You can configure Google AdSense for domains directly from your client area, with one only click....

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