Help: Client area

The vital zone from which to control all your services, here you can find answers to all your questions about them.

• How can I access my MrDomain user account?

  To access your MrDomain user account you must enter your **username and password under the “Customer area" ** option in the top right-hand corner of the website.

  

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• How can I contact technical support?

  In case you have any question or problem, contact our support team from your Client area by the following ways:

  You can send a ticket from the Support option:

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• How do I create a MrDomain user account?

  To register as a client just click here.

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• When my products are about to expire, will I be warned in advance?

  Yes, you will receive notifications both via email and in the Communications section of your Client Area.

  We advice always with 30, 15 and 7 days in advance, from this moment on we advice at daily basis.

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• How can I add money to my account?

  From your Client Area. In Billing>add account balance.

  

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• How can I change my access password?

  From your Client Area. In my account>my password.

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• How can I change my client data?

  Change your client data is very easy, simply go to your Client area and follow this steps:

  1. Press the My Account button:
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• How can I exchange my dominitis for products you offer?

  Go to "My Account" - "My Dominitis", here you can make the exchange for a promotional code, which you can select later from the shopping cart.

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• How do massive changes work?

  Using Massive Changes you can modify features of multiple domains at once.

  Follow this steps to complete this process:

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• How to activate autorenewal?

  Autorenewal permits you to have your domains or services always renewed.

  Autorenewals work using the account balance of your user account. When renewing, the system checks your actual balance, if it's not enough you'll be notified by mail about it. At the moment you have enough the system will renew it automatically.

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• How to unban my IP address

  In some cases the IP address may be banned by the security filters when suspicious activity or improper use of services is detected. These blockages can be caused by multiple causes. We recommend you to contact with our support team, they will be able to give you more information and help you prevent it from happening again.

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• I have lost my password. How can I recover it?

  You can recover it here. You must know either your username or the domain name you have registered with us. The password will be sent to the contact email account you indicated when completing the client registration form.

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• What are dominitis?

  Dominitis are our exchangeable tokens. They work the same as a points system and can be exchanged for services within MrDomain. Click here to find out more about them.

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• What are the Communications for?

  They provide a history whereby all communications that MrDomain has with the client are recorded.

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• What happens if I change your DNS for others?

  If you change the DNS, you must bear in mind that the website content and email accounts, aliases, etc that you had created in your domain’s control panel will no longer function.

  To upload your website again, use the email accounts... You'll have to contact the external hosting company, they'll give you the data to create these services again.

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