Help: Billing

Here you will find all the questions and answers relating to the billing of our services.

• How is excess bandwidth billed?

  We will issue an invoice after the month in which the bandwidth was exceeded and you will have 10 days from the invoice date to make the payment. In the event of failure to do so within the indicated timeframe, we will deactivate your services.

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• How much is each GB of extra bandwidth consumed charged at?

  It is invoiced at 0,50€ for each additional GB consumed, in other words, if you consume 1GB 500Mb, we will only charge you 1GB.

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• What payment methods do you accept?

  You can pay by credit card, paypal, ukash, Paysafecard, wire transfer or direct debit.

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• Where can I find my invoices?

  Once connected with your user account you'll be able to access your invoices from your client area, exactly pressing the Billing button....

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• Can I change the billing details of my username?

  We cannot issue invoices to different companies or Physical individuals from one same client account for accounting reasons. If it is only a case of modifying the name of the company but not the CIF, tell us and we will make the change for you....

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• Difference between customer data and data contacts.

  Note that the data you enter on this form will be your customer data as DonDominio client and the data that will appear on your bills....

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• Do the prices shown include VAT?

  No, the prices do not include VAT.

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• Do you accept international orders?

  Yes, we accept international orders.

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• How do I use UKash?

  It is easy to use: you need simply acquire a prepayment card or coupon at any point of sale for the required amount: from 10 to 700 in multiples of 5. In other words: 10, 15, 20, 25, etc which will be the amount that the user will then have available to make purchases on the Internet....

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• I am a resident of Canary Islands, Ceuta or Melilla. Will you bill me without IVA?

  For your invoices to be tax-free, we need you to send your ID scanned on both sides or a Certificate of Fiscal Residency, that accredites your residence in one of these Autonomous Communities....

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• If I want to cancel my services, will I get my money back?

  After 30 days from the registration of the services we do not grant refunds.

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• If my domain is no longer of interest to me, can I get my money back?

  It can be cancelled but without refund of any of the monies paid for the registration.

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• In the hosting service rates, is the domain already included?

  No, they are completely different services.

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• What is uKash?

  UKash provides the option of paying online without credit or debit cards or even bank accounts.

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• Where can I acquire UKash?

  There are thousands of shops that sell uKash in Spain. It is available in Telecor shops and points of sale, Post Offices, kiosks, book shops and mobile recharging shops. You will never be far from a shop that sells Ukash....

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