Help: Billing

Here you will find all the questions and answers relating to the billing of our services.

• How is excess bandwidth billed?

  We will issue an invoice after the month in which the bandwidth was exceeded and you will have 10 days from the invoice date to make the payment. In the event of failure to do so within the indicated timeframe, we will deactivate your services.

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• What payment methods do you accept?

  You can pay by credit card, paypal, wire transfer or direct debit.

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• Where can I find my invoices?

  Once connected with your user account you'll be able to access your invoices from your client area, exactly pressing the Billing button.

  

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• Can I change the billing details of my username?

  We cannot issue invoices to different companies or Physical individuals from one same client account for accounting reasons. If it is only a case of modifying the name of the company but not the CIF, tell us and we will make the change for you.

  If the company name and the CIF are different to the existing ones, you will need to register a new client with MrDomain and transfer the domains using a internal push

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• Difference between customer data and data contacts.

  Note that the data you enter on this form will be your customer data as DonDominio client and the data that will appear on your bills.

  After entering this data, you can create contacts for each of the domains you have in your customer account.

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• Do the prices shown include VAT?

  No, the prices do not include VAT.

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• I am a resident of Canary Islands, Ceuta or Melilla. Will you bill me without IVA?

  For your invoices to be tax-free, we need you to send your ID scanned on both sides or a Certificate of Fiscal Residency, that accredites your residence in one of these Autonomous Communities. You can send it by email to info@mrdomain.com or by fax to 871986601 together with your username.

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• If I want to cancel my services, will I get my money back?

  After 30 days from the registration of the services we do not grant refunds.

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• If my domain is no longer of interest to me, can I get my money back?

  It can be cancelled but without refund of any of the monies paid for the registration.

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