Help: Electronic Mail

Configuration of your accounts, redirections, webmail, ...

• Can I contract more email addresses apart from those that I have with my plan?

  In case you need more email accounts than your current plan allows, it will be necessary to make an upgrade to an higher plan.

  You can see the features of our plans in the following link:

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• Can I filter the SPAM or eliminate it?

  Yes, you can activate your domain’s anti-spam filter to do so.

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• How can I create mail redirections and aliases?

  Whenever you have a different plan than "Redirection and Parking", you can create a mail redirection or an alias from the domain management area.

  To do this, follow these steps:

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• How can I read email via the website?

  In this guide we will show you the different methods to access your email account from any browser using WebMail.

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• How do I configure mail account in Mail?

  To configure your mail accounts in Mail, follow these steps:

  1. Open Mail.
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• How do I configure mail account in Microsoft Outlook?

  To configure your mail accounts in Microsoft Outlook, follow these steps:

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• How do I configure mail account in Mozilla Thunderbird?

  To configure your mail accounts in Mozilla Thunderbird, follow these steps:

  1. Open Mozilla Thunderbird.
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• How do I configure mail accounts in Outlook Express?

  To configure your mail accounts in Outlook Express, follow these steps:

  1. Open Outlook Express.
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• How do I create email accounts?

  To create e-mail accounts under your own domain you'll need to have at least a Mini hosting plan associated to your domain, the Redirection and Parking plan doesn't permit the creation of e-mail accounts, so in case your domain has one you'll have to upgrade the plan to a bigger one from the "Hosting" tab of the domain.

  Once you have the plan associated to the domain, follow this steps:

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• How do I modify my email accounts?

  From your Client Area > my domains > select the domain > my email accounts.

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• What is the solution to a full mailbox?

  There are multiple solutions.

  1. Download the mail by configuring the account as a POP3.
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• Android: Configure e-mail accounts

  Android's e-mail app permits you to receive and send emails using the e-mail accounts created under your own domain. Configure it is very easy, simply follow the following steps:

  • This guide has been created for Android 4.0 (ICS), if you have an older Android version the options could change, but it's very similar.
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• Can I change the password to my mail accounts?

  From your Client Area > my domains > select the domain > my email accounts.

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• Can I increase the size of the mail accounts?

  No, you must select a plan with more extensive features.

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• Configure an e-mail account in iPhone

  Configure your e-mail account in your iPhone is very simple, follow our instructions and you'll have your e-mail account configured correctly in only a few minutes:

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• Configure e-mail accounts in Windows 10

  Unfortunately this document isn't available yet.

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• Create e-mail forwarding from WebMail

  Create an e-mail forwarding from WebMail is very easy, to do it you'll only need an existing e-mail address under your domain, to create one, follow this steps from our help: Create an email account

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• How can I configure an automatic reply message?

  You can configure an automatic reply message in your Client Area > Manage > My domains > yourdomain > Services/Hosting > Mail Accounts

  You must edit the account for which you wish to configure the message.

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• How do I configure mail accounts in Windows Live Mail?

  Windows Live Mail is the Outlook Express replacement electronic mail client. This program is pre-installed in the Windows Vista operating system, although it can also be used on other Windows operating systems by downloading it, freely, at http://get.live.com/wlmail/overview

  To configure your mail accounts in Windows Live Mail, follow these steps:

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• How to configure e-mail accounts

  Once purchased your hosting or email plan for your domain and having created your e-mail accounts, you can easily configure them in your devices, below you'll find our guides to do it on:

  • iOs (iPhone & iPad)
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• How to import emails from Webmail

  Follow these simple steps to import all emails and folders from your old email provider.

  1. Prior steps to starting the import of email accounts

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• I have my own mail server and I want to use it. How do I configure the DNS?

  You must configure the MX records in your Client Area > Manage > My domains > yourdomain > Web Hosting > DNS Zone.

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• In case of a mail failure what should I do?

  You can carry out various tests to solve it:

  • Check that you have configured all the parameters of the account correctly.
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• Outlook: Solve error 0x800CCC0E

  It is very common to receive the error message 0x800CCC0E when configuring an email account in Outlook and trying to send an e-mail, the reason why you get the error is because Outlook is not authenticating your account on the server while sending it, so the outgoing mail server rejects the message.

  To solve it you simply have to follow the following steps:

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• Using Google Apps for e-mail

  In order to be able to use the Google Apps e-mail service in our domain we must follow the next steps, please note that the instructions are the same for the standard or the business version:

  Important: You'll need to have at least a redirect & parking plan in order to be able to create e-mail accounts using Google Apps.

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• What is an anti-spam filter?

  As it's name says, an anti-spam filter is responsible of filtering the spam or advertising/massive e-mails sent to your e-mail account.

  In order to filter them, multiple check methods are applied to the message content (included links, offensive words, etc.) as well as to the subject and sender, with this data it's possible to determinate if a received e-mail is legit or if it's some kind of advertising or junk mail.

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• What is SPAM?

  It is the unsolicited messages, normally of an advertising nature, sent in massive quantities which one way or another prejudice the recipient.

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• What is the difference between a mail account and an alias?

  A mail account has a mailbox where the user’s messages are stored. An alias does not have a mailbox, it just redirects the mail to the account specified by the client.

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• What is the difference between POP3 and IMAP?

  The main difference is that IMAP enables you to read the mail without downloading it onto your local computer. All the operations are done on the server and not on the user’s equipment as with POP3.

  In addition, it permits the simultaneous connection of multiple users or the mail managing programmes of one same owner.

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