Help: Web hosting

Problems with the FTP connection, script instalations or any query relating to the web space.

  • How can I find out the monthly consumed bandwidth?

    Via the tools in your Client Area you can monitor the bandwidth in real time. You can find it at the "Bandwidth" tab of the hosting plan assigned to your domain:

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  • How do I upload my website via FTP?

    What is FTP?

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  • How to buy a web hosting service?

    Here we explain how to acquire a web hosting plan for your domain.

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  • Manual to understand the statistics generated by Webalizer

    Preliminar Concepts:

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  • My domain redirection is not working, why is it happening?

    If a web redirection does not work, it is usually due to the browser cache. Test by pressing CONTROL + F5 (CMD+ALT+R on MAC) to update the browser cache.

    Sometimes it is necessary to delete all the information stored in the browser cache to prevent your domain from displaying the same content that you have previously visited. To do this you will need to access your web browser configuration menu or tools and completely delete the history, cookies and cache. Once this process is completed, access your domain again to check the redirection.

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  • What are FTP accounts used for?

    FTP accounts allows you to access the web space on your hosting plan, to manage the files from your website.

    By default the hosting services include a main user already created. This user has permissions to edit all the files and folders of your web space hosting.

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  • What are the DNS for MrDomain?

    They are,, and, depending on the server on which your hosting is configured.

    Using MrDomain's DNS servers

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  • What do I do if I have problems deleting FTP folders?

    If, when trying to delete an FTP folder you get an error message, it can be due to various reasons. These are the solutions to the most common problems:

    • The folder has hidden files:
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  • What does bandwidth mean?

    The bandwidth counts the total amount of data “interchanged” between the web server and the computers of those who view your website.

    The more data is downloaded by the visitors, more will the used bandwith grow. To avoid an excess of bandwith use it's recommended to optimize the files that the visitors will see, for example reducing the size or quality of the images of the website, avoid the excess of images shown at the home page, avoid the use of background music or avoiding to host the videos in the same hosting server, using external services like YouTube or Vimeo.

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  • What is a sub-domain?

    A sub-domain is a way of having a related website, as an annex to a main website. A sub-domain would be for example:, in this case, the sub-domain "blog" would be showing the content of a folder hosted in your hosting plan but being more easy to remember and shorter than

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  • What is MySQL?

    It is a database manager with which you can create your own scripts to access the database and carry out any type of enquiry. It's used to create all types of dynamic websites, forums, search engines... as it consists of a database manager that is totally adapted to the Internet world.

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  • What is the FTP?

    FTP is a protocol created on the Internet for transferring files between computers.

    You will be able to access our hosting servers using our WebFTP service or any FTP client like for example:

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  • What is Web Hosting?

    Web hosting is the service of providing the client with a space on servers with permanent and reliable connections to the Internet, within which to place the website and for it to be accessible to any internet user anywhere in the world. It also includes other features such as email accounts, databases, etc...

    Once you have the hosting plan associated to your domain you'll be able to upload the files to the server, this way your site will be accessible from anywhere in the World, 24 hours, 365 days a year.

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  • Activate external access to MySQL

    Once you've created a MySQL database you can be interested to activate the external access to MySQL, normally it's used to manage the database from applications like Prestashop, Magento, etc. remotely using programs in your computer.

    When activating the external acces to the Database the port 3306 will be opened, the process is very easy, simply follow this steps:

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  • Can I change my hosting plan?

    You can upgrade the features of your plan whenever you want, but you cannot downgrade them until you are due to renew the service, as the payment is annual.

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  • Can I change the directory and file permission by FTP?

    Yes, you can edit them via chmod.

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  • Can I contract a domain without hosting it or indicating a DNS?

    No, you must indicate at least 2 DNS, they can be those of MrDomain or those of another service provider.

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  • Can I create a sub-domain that points to a directory?

    As a general rule, all sub-domains must point to a specific directory in your ftp, there is only one case, that of, in which a sub-domain must point to the “public/” directory.

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  • Can I make my domain point to the IP of an external server?

    Yes, via Redirections or the DNS zone.

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  • Can I personalise my error pages?

    Yes, you can create .htaccess files where you can personalise your error pages.

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  • Can I redirect the domain I have just contracted with MrDomain to a website I have with external hosting?

    Yes, with the free redirection and parking plan.

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  • Can I register a domain without hosting it with yourselves?

    Yes, you can indicate the DNS of another service provider. We are dedicated principally to domain registration, the web hosting is an added value service that we offer you; our aim is for you to have your portfolio of domains unified under one sole service provider.

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  • Can I use more than one domain for the same website?

    Yes, by means of redirection.

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  • Can the parking page be configured?

    Yes, it can be configured from your Client Area.

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  • Configure SMTP in WordPress

    Sending emails from our website is becoming a common thing, either to receive notifications of new comments, welcome emails when registering or even purchase confirmations in our online stores created with WooCommerce and similar. Making sure these emails are delivered is essential in any website.

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  • Create an e-commerce on WordPress with WooCommerce

    WooCommerce is the most used plugin to create an e-commerce on WordPress.

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  • Do you make backups?

    We do daily backups to restore the files, bbdd... if we have any hardware issue...

    Restore one of our backups, if is not a MrDomain issue, have an additional cost so we recommend realice your own backups to restore yourself the website if you have any problem after do changes.

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  • How can I change the password to my FTP account?

    To change the password of your FTP user follow this steps:

    1. Go to: Client Area > Manage > My Domains > yourdomain > Hosting > FTP Accounts and press the "Edit" button that will appear next to the desired FTP account:
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  • How can I create a MySQL database?

    To create a MySQL Database you need at least a Basic hosting plan. To create it, follow these steps:

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  • How do I access my hosting administration panel?

    Your management panel in MrDomain

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  • How do I create a backup of my website?

    What is a backup?

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  • How much disc space can I assign to the FTP accounts?

    The space that you can assign to each FTP account depends on the hosting service associated to the domain, specifically the web space that the service has. You can check the characteristics of the services from the Hosting and E-mail tab of our website.

    Once we know the web space available, we can spread the space between the different accounts that we want to create, the total space can never exceed 100% of the total space.

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  • How to change PHP version

    What is PHP?

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  • How to change the WordPress password

    WordPress is the most used CMS on the internet, thanks to this popularity, this excellent application has more user day after day. If you are one of this users and you want to ** change the WordPress password** you can do it following this simply steps:

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  • How to configure FormMail?


    IMPORTANT!: this functionality has been deprecated and it's not active anymore. In order to send emails using a form on a non PHP plan, you can use any external service, for example MailThisTo, FormsPark or MailSlurp

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  • How to configure MailRelay

    Unfortunately this document isn't available yet.

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  • How to edit the Hosts file

    The Hosts file is a doc hosted into your computer. This file defines the connection IP for each domain when you try to connect from your computer. If you edit it you’ll be able to connect to another IP when tries to access into a domain.

    Important: Between the IP and the domain must be a tabulation.

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  • How to install a WordPress plugin

    WordPress offers us a lot of customization options, but it’s possible that we have some needs that the application can’t solve. To help us in this kind of situations, WordPress lets us install Plugins, who allow us to easily add new functionalities to the application.

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  • How to install a WordPress theme

    What is a WordPress theme?

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  • How to modify php.ini (.user.ini)

    What is the .user.ini and how can it help us?

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  • How to use FileZilla

    What is Filezilla?

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  • I have problems with upper and lowercase, why is that?

    Our servers distinguish between upper and lowercase, therefore, we advise you to ensure that all your website folders are written in lowercase.

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  • I've updated my website, why am I still seeing the old one?

    It is because of your browser’s cache, click Ctrl + F5 to solve this problem.

    In case you still can't access the new data, be sure that this files have been uploaded correctly to the server. If so, try using another browser because it could be an issue related to the browser you're using.

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  • Import a website with Web Constructor

    If you already have a website and you would bring it to MrDomain to edit with web constructor, you can now do it using the new import feature.

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  • Import your to

    To transfer our blog created on to our we may follow those steps:

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  • Point domain to server IP

    To be able to point your new domain to your own dedicated/private, virtual or even local server with MrDomain, simply follow this steps:

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  • Protect folders with password using .htaccess

    You can protect folders of your hosting service very easily using .htaccess and .htpasswd files, editing them with the notepad or equivalent applications.

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  • Smush: Optimizing images on WordPress

    Not all images are valid to be used on a website or blog. It's necessary that they meet some requirements to ensure that they don’t affect the server performance, load time or the visitor experience. Usually a website with a lower load time implies get a higher conversion/purchase rate, most of us don't like wait for a website to load.

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  • The easiest way to install WordPress

    Manage the content of your website, blog or shop is really simple with applications like WordPress, this is because they care of all the technical part behind the front end, allowing you to manage the website easily and without the need of any kind of programming knowledge.

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  • Updraft: Automating WordPress backups

    Make regular backups from our site must be a priority for us. These backups allow us to restore the site if you suffer a hosting incidence with data loss, accidentally delete files or your site gets hacked.

    In this guide we will explain how to do automate backups using Updraft. We will config this plugin to make backups and save them into Google Drive (if you don’t have a Google account you can create it from here), anyway the plugin offer options to save the copies on other platforms such as Dropbox, Microsoft OneDrive, Amazon S3, etc.

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  • Using Google Analytics for the statistics of our website

    All the hosting services (except the redirection and parking service) allows the visualization of the statistics of the visitors with "webalizer", to access to them simply add /stats/ at the end of the url in your browser. You will find more information in our manual: Manual to understand the statistics generated by Webalizer.

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  • Web Constructor: Starting guide

    What is Web Constructor?

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  • What are Cron Jobs?

    A Cron Job is a Linux command that allows you to periodically run a script in your website.

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  • What are the different folders of my domain for?

    The different folders that we can see at the web hosting from the FTP access help us to organize our web pages files.

    By default, domains registered at MrDomain (On each provider this might be different) point to the /public/ folder from the web space. To see the files from your domain ( they must be inside this folder.

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  • What can i do from my hosting control panel?

    Our control panel will allow you to obtain information about the hosting, like the status of it and to do some modifications like create subdomains, or redirects, create FTP accounts, etc…

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  • What can you do from your domain management panel?

    From your domain management panel you will be able to modify the domain configuration like DNS, DNSSEC, see and modify the owner and other contacts data, etc.

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  • What exactly is web redirection?

    Web redirection allows a domain to point to another domain or to a domain’s specific URL.

    The redirection frame enables you to maintain the domain url without changing the redirection url in the web browser. To use the redirection frame, you must activate the frame option in Services/Hosting >Redirections.

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  • What happens if I exceed my monthly bandwidth?

    Each hosting plan covers a certain amount of traffic within the contracted service. In case you take 80% of the traffic contracted, you will be notified by email. We also do it at 90% and 100%. These email are sent to the customer contact email address.

    In case the traffic have reached 100% or even exceeded that contracted traffic, we don't disable on the domain or service. The traffic is accumulated and at the end of the month an invoice is issued for that exceeded traffic.

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  • What is a database?

    Databases are designed to offer a way to manage, save and retrieve information in an organized way, they make use of tables for it.

    Simplifying it, a database works similar as an excel table, saving the information in different tabs. In addition, they also consist in columns and rows, in them the information is stored and is accessed later by your web applications like for example WordPress or Prestashop to save or obtain information.

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  • What is a digital certificate?

    The SSL (Secure Socket Layer) is a security protocol developed by the company Netscape Communications to ensure that the transmission of data between a server and a user, or vice versa, over the Internet, is completely secure. The SSL is an open protocol, which means that it can be used by any Internet applications manufacturer, with one of its greatest advantages being that it can be used with any of the Internet services (WWW, FTP, news, mail...), although it is normally used for WWW traffic.

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  • What is a DNS?

    It is a database which stores information associated with domain names within networks such as the Internet. All computers connected to the Internet have a public IP address, something like, the DNS stores this IP addresses and associates them with the hosts.

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  • What versions of PHP and MySQL do you have in your servers?

    The PHP version we use by our hosts is 7.4.

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  • When are the DNS up-dated?

    They are up-dated between 24 and 48 hours. Although it must be said that it is all relative as each server has its own configuration criteria with regard to up-dating, which is why it is impossible to be sure and why such large time margins are stipulated.

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  • Where can I modify or delete the DNS of my domain?

    Client Area > Manage > My domains > > Services/Hosting > DNS

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  • Where to find the website error logs

    Sometimes your website may stop working without any clue regarding why this is happening. In this case checking the error logs may help you to identify the error and give you some idea about how to solve it.

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  • Why doesn’t my website appear on Google?

    Google indexes the website when it detects it or when it wants to, it does not necessarily have to index it immediately, this is why it does not appear in the search results.

    By following this link you will see pages that explain how a search engine works. In any event it is out of our control.

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  • Why have more than one FTP account?

    Having more than one FTP account is useful for gaining access to just a part of your space on the server, in such a way that there are directories which all personnel who require an FTP account for same cannot gain access to.

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  • WordPress: Accessing to the admin area

    You can login to the WordPress management by area adding /wp-admin/ at the end of your domain name, on your browser. On the example below simply change the value "" for your registered domain name:


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  • WordPress: Disable plugins/themes via FTP

    Sometimes your WordPress can stop working after installing a new plugin or theme, updating WordPress, doing configuration modifications, etc. and this may cause being unable to access the management area to revert those changes.

    It this happens it is helpful to know how to disable the plugins and themes via FTP as most of the times this change will be enough to restore the access to the management panel.

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  • WordPress: How to deactivate comments

    Why do I need to deactivate WordPress comments?

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  • WordPress: How to remove malware

    WordPress is one of the most used CMS to create websites and blogs because it is easy to use and adaptable to almost any kind of website. For this reason there are constantly malicious parties searching vulnerabilities, that vulnerabilities may appear when we use an old WordPress/plugin/theme version that is publicly known that it doesn't have fixed a vulnerability or by the use of a plugin/theme premium downloaded from a unofficial source. This vulnerabilities are used later by hackers to do phishing attacks (redirecting the visitors to fake bank websites, for example), or even use the website to infect other sites, etc.

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  • WordPress: Manual installation

    Requirements to do a manual installation

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  • WordPress: Modifying URL from database

    You my want change your WordPress URL, this allows you to change the WordPress domain/subdomain, enable or disable “www”, etc. this process can be done by multiple ways but in this guide we will tell you how to change it using phpMyAdmin, we will avoid using third party plugins by doing so.

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  • WP Super Cache: Accelerating a wordPress website

    Why is my webpage slow?

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