Help: Web hosting

Problems with the FTP connection, script instalations or any query relating to the web space.

• Do I have to contract a hosting service in order to use my domain?

  It's not necessary, you can activate our completely free redirection and parking plan, which enables you to park your domain with a predefined page stating “in construction” or redirecting it to another URL....

  Read More
• How can I find out the monthly consumed bandwidth?

  Via the tools in your Client Area you can monitor the bandwidth in real time. You can find it at the "Bandwidth" tab of the hosting plan assigned to your domain:...

  Read More
• How do I upload my website via FTP?

  What is FTP?...

  Read More
• How long will it take me to get my domain hosted?

  Once the registration or the transfer of the domain has finished and the domain is "Active", the associated hosting will be activated and functional within a few minutes....

  Read More
• How much does it cost to host a domain?

  You can check the prices and characteristics of each plan at our hosting comparison page....

  Read More
• How to buy a web hosting service?

  Here we explain how to acquire a web hosting plan for your domain....

  Read More
• Manual to understand the statistics generated by Webalizer

  Preliminar Concepts:...

  Read More
• My domain redirection is not working, why is it happening?

  If a web redirection does not work, it is usually due to the browser cache. Test by pressing CONTROL + F5 (CMD+ALT+R on MAC) to update the browser cache....

  Read More
• What are FTP accounts used for?

  FTP accounts enable you to gain access to your directory within the server 24 hours a day. You can thereby create and maintain your websites, images and scripts locally (from your computer) and transfer them to your space via FTP....

  Read More
• What are the DNS for MrDomain?

  They are ns1.mrdomain.com, ns2.mrdomain.com, ns3.mrdomain.com and ns4.mrdomain.com, depending on the server on which your hosting is configured....

  Read More
• What do I do if I have problems deleting FTP folders?

  If, when trying to delete an FTP folder you get an error message, it can be due to various reasons. These are the solutions to the most common problems:...

  Read More
• What do I need web space for?

  To store the information of your domain...

  Read More
• What does bandwidth mean?

  The bandwidth counts the total amount of data “interchanged” between the web server and the computers of those who view your website....

  Read More
• What is a sub-domain?

  A sub-domain is a way of having a related website, as an annex to a main website....

  Read More
• What is MySQL?

  It is a database manager with which you can create your own scripts to access the database and carry out any type of enquiry. It's used to create all types of dynamic websites, forums, search engines... as it consists of a database manager that is totally adapted to the Internet world.

  Read More
• What is the FTP?

  FTP is a protocol created on the Internet for transferring files between computers....

  Read More
• What is Web Hosting?

  Web hosting is the service of providing the client with a space on servers with permanent and reliable connections to the Internet, within which to place the website and for it to be accessible to any internet user anywhere in the world. It also includes other features such as email accounts, databases, etc......

  Read More
• Activate external access to MySQL

  Once you've created a MySQL database you can be interested to activate the external access to MySQL, normally it's used to manage the database from applications like Prestashop, Magento, etc. remotely using programs in your computer....

  Read More
• Can I change my hosting plan?

  You can upgrade the features of your plan whenever you want, but you cannot downgrade them until you are due to renew the service, as the payment is annual....

  Read More
• Can I change the directory and file permission by FTP?

  Yes, you can edit them via chmod.

  Read More
• Can I change the URL address to which my domain is redirected?

  Yes, you can do so by managing the domain within the Client Area. In Hosting > Redirections.

  Read More
• Can I contract a domain without hosting it or indicating a DNS?

  No, you must indicate at least 2 DNS, they can be those of MrDomain or those of another service provider.

  Read More
• Can I create a sub-domain that points to a directory?

  As a general rule, all sub-domains must point to a specific directory in your ftp, there is only one case, that of www.yourdomain.com, in which a sub-domain must point to the “public/” directory.

  Read More
• Can I create meta directives for search engines to find me?

  Yes, if your parking page is activated, you can change some meta directives....

  Read More
• Can I make my domain point to the IP of an external server?

  Yes, via Redirections or the DNS zone.

  Read More
• Can I personalise my error pages?

  Yes, you can create .htaccess files where you can personalise your error pages.

  Read More
• Can I redirect the domain I have just contracted with MrDomain to a website I have with external hosting?

  Yes, with the free redirection and parking plan.

  Read More
• Can I register a domain without hosting it with yourselves?

  Yes, you can indicate the DNS of another service provider. We are dedicated principally to domain registration, the web hosting is an added value service that we offer you; our aim is for you to have your portfolio of domains unified under one sole service provider.

  Read More
• Can I register any entry in the DNS section?

  Yes, in Manage > My domains > yourdomain > Services/Hosting > DNS

  Read More
• Can I update my website whenever I want?

  Yes, You have ftp access to your website 24x7.

  Read More
• Can I use more than one domain for the same website?

  Yes, by means of redirection.

  Read More
• Can the parking page be configured?

  Yes, it can be configured from your Client Area.

  Read More
• Configure SMTP in WordPress

  Sending emails from our website is becoming a common thing, either to receive notifications of new comments, welcome emails when registering or even purchase confirmations in our online stores created with WooCommerce and similar. Making sure these emails are delivered is essential in any website....

  Read More
• Create an e-commerce on WordPress with WooCommerce

  WooCommerce is the most used plugin to create an e-commerce on WordPress....

  Read More
• Do you make backups?

  We do daily backups to restore the files, bbdd... if we have any hardware issue......

  Read More
• Do you place advertising on our websites, in exchange for providing us with a free service such as web redirection?

  From your Client Area > Manage > My domains > yourdomain > Services/Hosting you can change the parking or redirection page....

  Read More
• How can I change the password to my FTP account?

  To change the password of your FTP user follow this steps:...

  Read More
• How can I create a MySQL database?

  To create a MySQL Database you need at least a Basic hosting plan. To create it, follow these steps:...

  Read More
• How do I access my hosting administration panel?

  Your management panel in MrDomain...

  Read More
• How do I create a backup of my website?

  What is a backup?...

  Read More
• How much disc space can I assign to the FTP accounts?

  The space that you can assign to each FTP account depends on the hosting service associated to the domain, specifically the web space that the service has. You can check the characteristics of the services from the Hosting and E-mail tab of our website....

  Read More
• How to configure FormMail?

  Form Configuration:...

  Read More
• How to configure MailRelay

  Unfortunately this document isn't available yet.

  Read More
• How to edit the Hosts file

  The Hosts file is a doc hosted into your computer. This file defines the connection IP for each domain when you try to connect from your computer. If you edit it you’ll be able to connect to another IP when tries to access into a domain....

  Read More
• How to install a WordPress plugin

  WordPress offers us a lot of customization options, but it’s possible that we have some needs that the application can’t solve. To help us in this kind of situations, WordPress lets us install “Plugins”, who allow us to easily add new functionalities to the application....

  Read More
• How to install a WordPress theme

  What is a WordPress theme?...

  Read More
• How to use FileZilla

  What is Filezilla?...

  Read More
• I have problems with upper and lowercase, why is that?

  Our servers distinguish between upper and lowercase, therefore, we advise you to ensure that all your website folders are written in lowercase.

  Read More
• I've updated my website, why am I still seeing the old one?

  It is because of your browser’s cache, click Ctrl + F5 to solve this problem....

  Read More
• Import a website with Web Constructor

  If you already have a website and you would bring it to MrDomain to edit with web constructor, you can now do it using the new import feature....

  Read More
• My domain is contracted with another service provider. Can I sign up for a hosting service without transferring it?

  No, you will have to transfer the domain to MrDomain in order to use our hosting services. We are a company focussed on low cost domain registration, our hosting products are offered as an added value.

  Read More
• Point domain to server IP

  To be able to point your new domain to your own dedicated/private, virtual or even local server with MrDomain, simply follow this steps:...

  Read More
• Problems with upper and lower case in file names

  I have problems with upper and lowercase file names on my website, why does this happen?...

  Read More
• Protect folders with password using .htaccess

  You can protect folders of your hosting service very easily using .htaccess and .htpasswd files, editing them with the notepad or equivalent applications....

  Read More
• Smush: Optimizing images on WordPress

  Not all images are valid to be used on a website or blog. It's necessary that they meet some requirements to ensure that they don’t affect the server performance, load time or the visitor experience. Usually a website with a lower load time implies get a higher conversion/purchase rate, most of us don't like wait for a website to load....

  Read More
• The easiest way to install WordPress

  Manage the content of your website, blog or shop is really simple with applications like WordPress, this is because they care of all the technical part behind the front end, allowing you to manage the website easily and without the need of any kind of programming knowledge....

  Read More
• Updraft: Automating WordPress backups

  Make regular backups from our site must be a priority for us. These backups allow us to restore the site if you suffer a hosting incidence with data loss, accidentally delete files or your site gets hacked....

  Read More
• Using Google Analytics for the statistics of our website

  All the hosting services (except the redirection and parking service) allows the visualization of the statistics of the visitors with "webalizer", to access to them...

  Read More
• Web Constructor: Starting guide

  What is Web Constructor?...

  Read More
• What are Cron Jobs?

  A cron job is a Linux command that allows you to periodically execute a script or command of your site. This type of tasks are used for the periodic execution of scripts related to e-mail notifications, databases or routinely data checks....

  Read More
• What are the different folders of my domain for?

  The different folders that we can see at the web hosting from the FTP access help us to organize our web pages files....

  Read More
• What exactly is web redirection?

  Web redirection allows a domain to point to another domain or to a domain’s specific URL....

  Read More
• What happens if I exceed my monthly bandwidth?

  Each hosting plan covers a certain amount of traffic within the contracted service. In case you take 80% of the traffic contracted, you will be notified by email. We also do it at 90% and 100%. These email are sent to the customer contact email address....

  Read More
• What is a database?

  Databases are designed to offer a way to manage, save and retrieve information in an organized way, they make use of tables for it....

  Read More
• What is a digital certificate?

  The SSL (Secure Socket Layer) is a security protocol developed by the company Netscape Communications to ensure that the transmission of data between a server and a user, or vice versa, over the Internet, is completely secure. The SSL is an open protocol, which means that it can be used by any Internet applications manufacturer, with one of its greatest advantages being that it can be used with any of the Internet services (WWW, FTP, news, mail...), although it is normally used for WWW traffic.

  Read More
• What is a DNS?

  It is a database which stores information associated with domain names within networks such as the Internet. All computers connected to the Internet have a public IP address, something like 194.179.1.100, the DNS stores this IP addresses and associates them with the hosts.

  Read More
• What versions of PHP and MySQL do you have in your servers?

  The PHP version we use by our hosts is 5.6....

  Read More
• What will I use the management panel for?

  To manage all options of your hosting plan. From the e-mail account or aliaes, FTP accounts, databases,...

  Read More
• When are the DNS up-dated?

  They are up-dated between 24 and 48 hours. Although it must be said that it is all relative as each server has its own configuration criteria with regard to up-dating, which is why it is impossible to be sure and why such large time margins are stipulated.

  Read More
• Where can I modify or delete the DNS of my domain?

  Client Area > Manage > My domains > yourdomain.com > Services/Hosting > DNS

  Read More
• Where to find the website error logs

  Sometimes your website may stop working without any clue regarding why this is happening. In this case checking the error logs may help you to identify the error and give you some idea about how to solve it....

  Read More
• Why doesn’t my website appear on Google?

  Google indexes the website when it detects it or when it wants to, it does not necessarily have to index it immediately, this is why it does not appear in the search results....

  Read More
• Why have more than one FTP account?

  Having more than one FTP account is useful for gaining access to just a part of your space on the server, in such a way that there are directories which all personnel who require an FTP account for same cannot gain access to.

  Read More
• WordPress: Accessing to the admin area

  You can login to the WordPress management by area adding /wp-admin/ at the end of your domain name, on your browser. On the example below simply change the value "www.yourdomain.com" for your registered domain name:...

  Read More
• WordPress: Change username & password without access to the management area

  If you have lost the access to your WordPress management panel you still have two options to change your password and username:...

  Read More
• WordPress: Disable plugins/themes via FTP

  Sometimes your WordPress can stop working after installing a new plugin or theme, updating WordPress, doing configuration modifications, etc. and this may cause being unable to access the management area to revert those changes....

  Read More
• WordPress: How to deactivate comments

  Why do I need to deactivate WordPress comments?...

  Read More
• WordPress: How to remove malware

  WordPress is one of the most used CMS to create websites and blogs because it is easy to use and adaptable to almost any kind of website. For this reason there are constantly malicious parties searching vulnerabilities, that vulnerabilities may appear when we use an old WordPress/plugin/theme version that is publicly known that it doesn't have fixed a vulnerability or by the use of a plugin/theme premium downloaded from a unofficial source. This vulnerabilities are used later by hackers to do phishing attacks (redirecting the visitors to fake bank websites, for example), or even use the website to infect other sites, etc....

  Read More
• WordPress: Manual installation

  Requirements to do a manual installation...

  Read More
• WordPress: Modifying URL from database

  You my want change your WordPress URL, this allows you to change the WordPress domain/subdomain, enable or disable “www”, etc. this process can be done by multiple ways but in this guide we will tell you how to change it using phpMyAdmin, we will avoid using third party plugins by doing so....

  Read More
• WP Super Cache: Accelerating a wordPress website

  Why is my webpage slow?...

  Read More